Cancellation and Refund Policy

Advance Cancellations: Cancellations made 24 hours or more before the scheduled appointment or service: Customers are eligible for a refund of any payments made. Card payments or other modes of payment might have an admin charge.

Same-Day Cancellations: Cancellations made less than 24 hours before the scheduled appointment or service: No refunds will be issued for same-day cancellations. This policy helps us manage our schedule and ensure availability for other clients.

No-Shows: Failure to attend the scheduled appointment without prior notice: No refunds will be issued for no-shows.

Re-confirmation: Re-confirmation: If you do not have a deposit or reservation fee, a re-confirmation is needed the day before. This can be done by replying to our reminder email, SMS, or through Facebook or Instagram messenger. If you do not respond to any of our messages, we reserve the right to cancel your reservation.

Rescheduling: Rescheduling requests made 24 hours or more before the appointment: Customers can reschedule without additional charges. Cancelling your rescheduled appointment later will not be refunded as advanced cancellations.

How to Cancel or Reschedule To cancel or reschedule your appointment: Please get in touch with us at as soon as possible. We appreciate your understanding and cooperation in adhering to our cancellation and refund policy. Exceptions In the event of emergencies or extenuating circumstances, please reach out to us directly. We understand that unexpected situations can arise, and we will do our best to accommodate you.

Promos: When we have a promo code and promo period, a client can avail it by: 1. Automatic discounts during the promo period 2. The option to pay in advance during the promo period, and undergo the procedure later without any expiration date 3. If you wish to use the promo code, you must either pay a deposit or make the full payment before checking out, especially if you intend to undergo the procedure later. Deposits made for the PMU procedure are P2,000 and are final and non-refundable. Some promos will have their own T&C attach to it.

Boo Promo (oct 16-21 2025): Names on both bookings must be the same so we can identify them as a pair.
 
For ClassPass users: Please arrive at least 10 minutes before your appointment to settle into the space and complete any necessary paperwork at the front desk. Please also note that you are reserving a specific appointment slot with an assigned practitioner at Miss Derm. If you need to cancel your reservation, please do so as early as possible! Latecomers (arriving more than 5 minutes after the scheduled start time) on a busy day will be marked as missed appointments and will not be accommodated.

Pre-care: Miss Derm reserves the right to decline to proceed with your procedure if we believe it's not safe to do so, e.g., if you are taking maintenance medications and have not shaved before your Diode appointment (to name a few). So please ask for your pre-care after your bookings with us.

Back-jobs: Lash Extensions - We will accept back-jobs free of charge if they are returned within three days. Miss Derm will charge you a refill if returned after three days.

2nd session: When you book any PMU (Permanent Makeup) procedure with us, your second session is nearly free! However, to take advantage of this offer, you must schedule your second session within 60 days. Please note that if you return after 60 days, there will be additional costs.